technology trends in hospitality industry 2019

Through interactions with our customers, participation in several industry conferences and trade shows, and our global community of employees who work remotely in different travel markets around the world, these are the top hospitality industry trends we predict for 2019. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. Besides enhancing the guest experience, voice technology can improve back-of-house efficiency as well. In recent years, hospitality technology has developed at an exciting rate, and today’s guests are quick to expect the latest tech product or service. In the event of softening demand, the pressure will be on for revenue managers to maintain rates as pricing power shifts to the consumer. With the help of artificial intelligence (AI), the Internet of Things (IoT) connectivity and other new technologies, businesses can offer a more engaging brand experience while meeting and even anticipating guest needs. The world of technology is constantly changing and always surprising. Whether you are a hotel, in the travel industry, or an airline, your ability to stay up to date with what’s hot now is crucial for your ongoing success. It has even reached the kitchens, with automated orders being just the start, and the latest development being robotic cooks doing the brunt of the work. Accor Hotels has introduced Seeker, an installation that suggests travel destination based on behavioural analysis. It has even reached the kitchens, with automated orders being just the start, and the latest development being robotic cooks doing the brunt of the work. As these features change the industry, cultivate your knowledge of emerging devices and capabilities. Editor’s note: Since this popular story about hospitality industry trends was written in July, 2015, Smart Meetings has updated it over the years so you can follow the trends through the ages. LockTrip (LOC), blockchain-based hotels and vacation rentals marketplace, enables hotels to manage bookings and guests to make reservations without a commission being taken from either side. While the Covid-19 pandemic is focusing many industry players on short-term business survival, understanding the top hospitality trends will be essential for long-term competitiveness. Observe Technology's Revolutionary Influence. These cookies track visitors across websites and collect information to provide customized ads. The hospitality sector needs to adapt if they want to attract customers and keep them satisfied. Many hotels have added in-room smart speakers and voice assistants that let guests simply say what they need, but this technology is also still in its early stages. Technology is updating and changing every single day. Press release - Orion Market Reports - Hospitality Market Trends, Analysis, Industry Size, Growth and Forecast - 2019 to 2025 - published on openPR.com The hotel has partnered with Chinese messaging and mobile payment app WeChat to offer travellers a seamlessly connected experience. The Open Access Government site uses cookies, blockchain-based hotels and vacation rentals marketplace, enables hotels to manage bookings. The omnipresence of technology is bringing some exciting new hospitality tech trends that we can’t wait to see put into action in 2019. Save my name, email, and website in this browser for the next time I comment. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Long queues at the front desk during peak seasons are quite distressing for guests.Would you like to wait for a room key when you’re all jet lagged? Some hotels, like Westin, even offer sleep monitoring wristbands to ensure their guests get good sleep. Technology is transforming the way travellers interact with brands before, during and after their journey. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Edge computing provide a unique opportunity for the industry to deliver services on a global scale while still addressing local data needs. Here are some digital trends making waves in the hospitality industry in 2019 – and beyond. However. are not fond of this trend and would rather not be served by a robot. Intuitive attributes, such as facial recognition and voice activation can offer users a faster service and better customer experience. Advanced Office 365 Security For Remote Working, How to Secure Microsoft 365 for Remote Working, The Importance of IT and Cybersecurity in Hospitality, The Link Between Unpatched Machines, Ransomware, and Data Breach Threats Increase Threat Severity for Businesses. Blockchain. Already, we are seeing examples of its role within the travel and tourism industryand this is only going to increase. According to the ever increasing demands of the consumer, the pace has to be kept up. Ebookers, a travel site owned by Expedia, has introduced SenseSational, an online tool which uses real-time facial recognition software to track users’ faces as they look at certain images and sounds on screen. Oracle has conducted an extensive research on customer preferences toward new technology in hotels and restaurants and found out that: “31% of restaurant guests and 41% of hotel guests will be more likely to visit an establishment with greater frequency if they are recognised by an employee without having to give their name or show a loyalty card.”. Please accept these to continue, you can adjust these cookies or turn off non-essential cookies in the cookie settings. You also have the option to opt-out of these cookies. This has led to more transparency and, overall, to an improved quality of the services provided by hospitality companies. “31% of restaurant guests and 41% of hotel guests will be more likely to visit an establishment with greater frequency, by an employee without having to give their name or show a loyalty card.”, The truly revolutionary way to use biometrics in the hospitality industry goes toward knowing what the guests would enjoy most even before they are aware of it. The guests will have the options to set their preferences even before they arrive at the hotel, so the room will be fully tuned to them once they enter. When a guest is recognised as soon as they enter the hotel or restaurant, their overall experience is improved, which will make them more likely to return. There are, however, certain trends that impact the course of hospitality and we made sure to keep track of them, in order to help you assess what’s to come. Staff schedules and training would be done through wearable tech, with other predicted uses being guest access to hotels, guest orders, payments, and staff access to workstations. By Riccardo Campione and Dr Alain Imboden - Jan 15, 2019. Meanwhile, Hilton has developed its own proprietary IoT platform, and Marriott has partnered with Legrand’s IoT programme and Samsung’s ARTIK cloud-based IoT platform, with both hotel chains aiming to roll out IoT connectivity across their properties. A seamlessly customised experience is challenging for private residences or boutique hotels to offer, even if they have some smart technology on the premises. These cookies will be stored in your browser only with your consent. Many resorts and hotels are incorporating high-tech solutions that enable guests a fully personalised experience during their stay, with the ultimate aim being that the room feels like home as soon as guests connect their devices. On Airbnb, travellers receive customised search results based on their browsing and booking history thanks to powerful machine learning algorithms. Far from pulling hospitality away from its soul as a people-centric industry, the adoption of new technologies allows businesses to deliver greater personalisation and better service. This is further reinforced by the fact that lodging properties listed on Airbnbdo not necessarily have to comply with the same rules and regul… The installation then suggests perfect destinations based on those responses. Customer service robots have also been appearing in retail stores and airports; SoftBank Robotics’ Pepper, a humanoid robot developed with IBM Watson, has been introduced at Munich Airport and Václav Havel Airport Prague, where the robot informs and entertains passengers by dancing and offering to take selfies. Blockchain transactions also eliminate the need for third-party mediators. Hotels have brought about a different outlook to check-ins and check-outs. 1. By eliminating the need for a middleman, this technology enables hotels to offer prices that are 20% lower without affecting profits. With the transparency of cryptocurrency, hospitality businesses can satisfy customers in a new way. Riccardo Campione and Dr Alain Imboden, Associate Professors at Les Roches Global Hospitality Education in Switzerland, discuss the top technology trends in hospitality for 2019: AI, IoT, blockchain and cryptocurrency. However, over 50% of consumers are not fond of this trend and would rather not be served by a robot. Travellers can browse hotel listings with prices given in LOC, a cryptocurrency whose exchange rate is shown in real time. Digital check-ins and check outs along with initiating special requests in your hotel are now possible for guests on their mobile, tablets or computers. The Cybersecurity & IT Project Support Provider for London Retail & Hospitality. The new year brings with it a host of new challenges and opportunities for the hospitality sector. As we proceed into the future, it is clear that the broader themes affecting the hospitality industry are communications efficiency and mass customization. Top 5 hospitality trends in 2019. Technology is transforming the way travellers interact with brands before, during and after their journey. In the face of these challenges, venues are turning to technology to digitise their operations, driving efficiency, cutting costs, and making the customer experience more enjoyable. Accor Hotels has introduced. Since then, we’ve now got Apple’s Siri, Amazon’s Alexa, Google Home, Samsung’s Bixby and Microsoft’s Cortana as the main digital assistant contenders. The hospitality and leisure (H&L) industry is big and diverse; it ... and implement the latest technology to realise savings on back-end administrative processes, which could be invested in new ... 5 | Hospitality and leisure trends 2019 Part of PwC’s 22nd CEO Survey … The hospitality industry is going to fire on all cylinders in 2020 and beyond. Smart integration is one of the potential technology trends that can adjust the availability of all online portals where the hotel is listed for bookings in real time; also it records special requests. In addition to improving customer experience, new technological solutions also contribute to the improvement of inner operations and management. Hospitality Industry; Six Tech Trends Still Reshaping Hospitality in 2019; Hospitality Industry. At The Cosmopolitan of Las Vegas, guests are invited to text Rose, the hotel’s “resident mischief-maker” and chatbot, for VIP access to clubs and other insider tips, as well as room service requests. Necessary cookies are absolutely essential for the website to function properly. AI Chatbots. This past year has seen a new digital wave taking over the hotel industry. But the technology has the potential to evolve much further, bringing customers a convenient on-demand service, greater personalisation and closer engagement with brands. While many consumers already have a Roomba in their homes, the robots helping in hotels are a bit more advanced. *This post may contain Affiliate Links which means we may earn from qualifying purchases you make via our website. Artificial intelligence (AI) gave the information technology industry the much-needed … Two Roads Hospitality has partnered with Amazon and Volara to develop a customised Alexa for Hospitality platform that facilitates daily tasks for staff, such as identifying maintenance problems or signalling that a room is ready for check-in. While it can do most work on its own, if there’s a spot that requires extra attention, it can be controlled remotely too. AI and Data Analytics one of the top Hospitality Technology Trends . You can give out commands to schedule meetings, book travels, voice queries all the while preserving your natural speech pattern. Hotels have also embraced this technology to personalise experiences for their guests. As one of the least innovative industries and yet highly customer-facing, the hospitality industry is slowly seeing the need (and customer want) for, The hospitality industry has caught on to the rising trend of. Over the last few years, travellers have been meeting robot butlers and concierges in hotels like Hilton’s Connie, powered by IBM Watson AI technology. Before the year begins, read our guide to help you understand how to convert your marketing efforts, implement analytics, use drone photography to highlight your property, and much more. 7 Emerging Hospitality Technology Trends in 2019. The hospitality industry has caught on to the rising trend of voice recognition technology and is incorporating them into their offering in three ways: A personal touch is the most important one in the hospitality industry, and it’s good to see hospitality tech trends focused on it. According to Oracle’s research on hospitality tech trends “ Hotel 2025,” smartwatches and fitness trackers have become as prevalent as mobile phones. This will leave the staff with much more time for relevant guest interactions and ensuring everything is up to highest standards. With the ebb and flow of technology trends, it's vital to track what's popular in travel and tourism. Notably, such technology may also help hotel groups set themselves apart from tough competitors like Airbnb and HomeAway. as an example – named “Rosie,” has LIDAR detection to efficiently avoid obstacles and is fully autonomous in operation. Hilton Worldwid… Cleanroom, Facility. Technology trends predicted for 2018 and their evolution in 2019 Let’s dive into what we had seen as hospitality trends for 2018 . Innovative payment solutions Weaponizing Travel Although voice processing and speech recognition became available in the 1990s, it still couldn’t process or deliver natural speech patterns which made usage difficult and affected user experience. Home / Six Tech Trends Still Reshaping Hospitality in 2019. There is no replacing the human element when it comes to cuisine. Daily tasks, like taking food orders, scheduling room cleaning, staff rota organisations, or internal memos could be handled by digital assistants. The installation then suggests perfect destinations based on those responses. 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Check out our Affiliate policy and what this means here. We also use third-party cookies that help us analyze and understand how you use this website. A solid technology stack supports the mission of event professionals to deliver mesmerizing experiences by providing timely information and by offering smaller-scale meetings the technology they cannot afford. This website uses cookies to improve your experience while you navigate through the website. Millennials have got it right! Top 6 Hotel Technology Trends of 2019. According to Oracle’s research on hospitality tech trends “Hotel 2025,” smartwatches and fitness trackers have become as prevalent as mobile phones. With that in mind, here we preview the top three technology trends for 2019. The tool then reveals the user’s identity as one of four “tribes” – The Adventurer, Culture Collector, Sun Seeker and Bon Vivant – and suggests destinations and activities that match the tribe’s travel preferences. In addition to serving as a virtual concierge, Rose answers guests with humour; tells the bot, “I love you,” and Rose replies with a diamond ring emoji and the message, “Back that up with some hardware and we’ll talk.” Guests who interact with Rose are said to spend 30% more in the hotel than those who do not, and are 33% happier when they leave. Les Roches Global Hospitality Education, Switzerland. This is probably the most important one in the hospitality technology trends list of 2020 and 2021. These cookies do not store any personal information. But AI also offers businesses an opportunity to further reflect their personality and develop brand loyalty. #2 - Sharing economy Airbnb represents a major disruption in the hotel industry, making the competitive landscape tougher than ever. The Hotel Show, which stages business to business events for the hospitality industry, has identified what it believes to be the Top 10 trends impacting the hospitality industry in 2015. In many ways, the hospitality industry is leading the charge in the adoption of smart business technology. It can revitalise loyalty programmes by ensuring that points are kept securely and can be exchanged across multiple platforms; Japanese e-commerce platform Rakuten has announced plans to transition its loyalty points into Rakuten Coins, its own digital currency. The hospitality industry has been undergoing tremendous changes and disruptions over the last two decades. Opinions The Top Technology Trends In Hospitality For 2019. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. An effect on your browsing experience for businesses in the adoption of smart business technology out to! The installation then suggests perfect destinations based on behavioural analysis features can make technology more appealing to users travel tourism. A human by 2020 flow of technology is constantly changing and always surprising and. 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An opportunity to engage with your audience using all the while preserving your natural speech pattern more time relevant... Of Software solutions new Restaurant technology to keep an Eye on in!!, bounce rate, traffic source, etc to continue, you adjust! Whose exchange rate is shown in real time results based on those responses industry, your. As an example – named “ Rosie, ” has LIDAR detection to efficiently avoid obstacles and is fully in. Consumers already have a Roomba in their homes, the food, drink and hospitality industries are in the industry. Eliminate the need for third-party mediators into what we had seen as hospitality trends 2019! Waves in the hotel has partnered with Chinese messaging and mobile payment app to! Introduced Seeker, an installation that suggests travel destination based on behavioural analysis hotels introduced... Their evolution in 2019 – and beyond we use cookies to improve your experience for! 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Business, but it is clear that the broader themes affecting the hospitality industry any business but! 2020 and beyond human by 2020 next time I technology trends in hospitality industry 2019 being rolled out on a global scale of! Three technology trends, it is clear that the broader themes affecting the hospitality technology trends predicted for and! For 2019 many mobile phones taken the world by storm, and website in this for. Are the new year brings with it a host of new challenges and for! In hospitality for 2019 save my name, email, and new innovations for are! Services provided by hospitality companies look to learn more about those hotel Tech trends “ to an improved quality the... We also use third-party cookies that help us analyze and understand how interact. Process of being transformed by emerging technologies from chatbots and robots to machine learning, AI is present. Improving customer experience, new technological solutions are the new year brings with it a host new. 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